On a daily basis, we receive feedback from our clients regarding our program and the level of service they receive. We welcome their feedback and value both their comments/suggestions and the time taken to share their input. We invite you to take a peek at some of their comments - in their words, not ours.
"Lionel always comes through and fixes whatever ails us. Good to know when you send out your SOS, someone on the other end is qualified to handle the emergency. Thanks, Lionel! Hope you get a big, fat raise!"
"Everyone I ever speak to at [PerfectLaw] is awesome! They are always helpful, friendly, and efficient, and no matter what order you put those three categories in, they all most definitely apply to Tania. She is the best!"
"Rona is super at getting us through our T&B issues. She has a way of explaining things so you remember the solution if the issue resurfaces. Love her to pieces!"
"During the past 2 weeks, I have worked with Brian to address the PerfectLaw component of my project. His support and knowledge of the product has been outstanding to say the least!
I cannot say enough good things about Brian, from the fact that he communicates items clearly and effectively, is on time to scheduled meetings and support sessions, and has a clear understanding of the software application and thus provides a significantly "Higher Level" of support than I typically see from other vendors.
I do this type of project about 15-16 times a year, and I can tell you that rarely do I receive the level of support that I have received from Brian & PerfectLaw.
It is a pleasure to work with Brian and I look forward to my "Next On-Board" project, which happens to be another client who runs PerfectLaw."
"Our firm started out as a small two man shop using a case management software program from a large international company. We could not figure out how to use the case management software and couldn't get our first bills out for two months. We had no customer support and were drowning.
We switched to PerfectLaw in month 3. Switching to PerfectLaw literally saved our practice. We had and continue to have to this day immediate, responsive and knowledgeable customer support. As a result, we are able to focus on being lawyers and our practice has grown from two lawyers to 14.
We literally would not be where we are today as a law firm without PerfectLaw."
"I can always trust in Anel for knowing how to fix this recurring problem of a document getting stuck in the database queue. Kudos Anel!"
"We close down for billing at 10:30 in the morning and all bills are done at 3:00 in the afternoon. For a 35+ attorney firm, that's truly amazing!"
"You guys are amazing! Thank you very much."
"Angelica is very good with addressing customer concerns and her technical ability is superior to most technical support engineers I speak to."
"We have never received anything but the best."
"This is such a wonderful program - we love it."
"Angelica is very knowledgeable, helpful, and so pleasant. It's a wonderful combination!"
"Everyone is always very helpful!!"
"Super fast response. Excellent work as usual."
"Your best sales pitch is your service."
"Jill as always is great to work with and always works hard to resolve our problems. Thank you."
"I could not be more pleased with the support we receive from the PerfectLaw staff. You're the best!"
"What is PerfectLaw? Just that! A software package PERFECT for a law firm. It's a unique system for law offices, and nothing presently in the marketplace compares."