Service

A Service record to be proud of

PerfectLaw® maintains partnerships with many of its clients that span years and years, many lasting over 20 years. This speaks to the high quality of PerfectLaw® service and industry expertise. PerfectLaw® teams of Customer Engineers and System Consultants provide the best law office automation support available. These teams consist of employees with at least 5 years' experience working with law firms and are managed by team leaders, most of whom have spent more than 30 years in the legal industry. Outsourcing of installations and training with third parties is strictly against company policy!

New clients are always impressed with our "can-do" attitudes, knowledge of the specific needs of law offices, and the ability to apply advanced technology to meet those needs. This attitude, knowledge and ability allows us to apply All-in-One® synergy and best practices for many areas of law and promotes methodology that not only meets today's needs, but solves tomorrow's problems, and translates directly into increased law firm productivity and quality service.

Many new installs are the result of referral sales where an attorney, firm administrator or paralegal with prior PerfectLaw experience joins a new firm. When asked "Why PerfectLaw®?" they often say, "SERVICE, SERVICE, SERVICE." This service may come in the form of consulting, problem solving, network services, friendly support, education or training. The PerfectLaw® staff is especially known for its competence and the personal touch where customers and staff communicate on a first name basis.

Quality Service requires competence

A friendly voice and a nice smile will only take you so far. PerfectLaw's many years of experience working with varied firms and legal departments has brought a level of competence unequaled in the industry.

PerfectLaw® has demonstrated a consistent ability to adapt to technological change while creating its own unique advanced technology over 30 years. We have proven our leadership with installation successes spanning server tech lifecycles starting with mini-computers on Unix, then with PC networks on Novell and Windows networking, and today with Microsoft networks running SQL and Exchange servers connected to internet gateways. PerfectLaw® technology leadership has resulted in many industry firsts, including recent advances such as Paperless Workflow® built-ins for time & billing and case management, Data Browser search and display technology for all modules, 3D Workflow for docket driven documents, and Business Intelligence, just to name a few.

We have a wealth of knowledge in a broad spectrum of practice areas. Our clients practice law in more than a dozen areas including:

• Insurance Defense
• Workers' Compensation Defense
• Intellectual Property
• Medical Malpractice
• General Liability
• Construction and Real Estate
• Personal Injury
• Foreclosure
• Contracts
• Trusts & Estates
• Immigration, and more
  

Day by day, every day, you can tap our technology acumen and practice management expertise by simply working on a daily basis with your assigned Customer Engineer. Because your CE knows what does and doesn't work in the legal industry, we can help you achieve your firm's vision and professional goals by improving your business processes a step at a time.